At a glance
Outreach details are based on publicly available information as of September 2026. Always verify current details on their website.
Feature by feature
Read as of September 2026 from both products’ own documentation, line by line. A dash means we could not find it published, which is not the same as it being absent.
The record
CRM record for contacts, companies and deals
Outsales
Outreach
Sends from your own mailbox
Outsales
Outreach
Runs on top of an existing CRM
Outsales
Outreach
Payments and revenue on the contact
Outsales
Outreach
Product usage signals on the contact
Outsales
Outreach
Selling motion
Multi-step sequences
Outsales
Outreach
Forecasting and pipeline diagnosis
Outsales
Outreach
Mutual action plans with the buyer
Outsales
Outreach
Rep coaching from recorded calls
Outsales
Outreach
Every email written for the person receiving it
Outsales
Outreach
The autonomy layer
Decides who to act on, contact by contact
Outsales
Outreach
A decision log in plain English, with the reason
Outsales
Outreach
Autonomy you can dial down
Outsales
Outreach
Scoring
Outsales
Outreach
Replies read, classified and routed
Outsales
Outreach
Calls and meetings recorded and summarised
Outsales
Outreach
Commercials
Free plan with no end date
Outsales
Outreach
Priced per seat
Outsales
Outreach
Pricing, side by side
Outsales
- Manual: free forever, one seat, 2,000 contacts and 300 emails a month
- Autonomous: $99 a month with 200 credits, around 45 to 50 contacts run end to end
- No per-seat fee: adding people does not change the price
- Every product and every integration included in both plans
- 50 AI credits once, with no card, to test the autonomous half
Outreach
- Not published: pricing is quoted after a conversation
- Seat-based pricing combined with consumption-based AI credits
- Tiered packages, with the AI credit allowance rising by tier
- Extra credits bought separately when the allowance runs out
- No free plan or public trial documented
Outreach pricing as published on their own pricing page in September 2026. Plans change, so check it before you decide.
What switching from Outreach takes
This is the one comparison here where replacement is a project rather than an afternoon. Outreach usually sits inside a defined revenue process with forecasting, manager reporting and CRM governance around it, and those dependencies move with it.
Effort: High
Contacts and accounts
ImportsThrough the shared CRM, or as an export with fields intact
Mailboxes
ImportsReconnect Gmail or Outlook per rep
Sequences and cadences
RebuildSteps and timing recreate quickly; copy is written per contact here
Forecasting and pipeline reviews
RebuildNot documented here, so that process stays in the CRM or in Outreach
Coaching and call libraries
RebuildMeeting notes exist here, structured coaching does not
Mutual action plans
RebuildNo equivalent published here
Outsales vs Outreach in depth
Best fit
Outreach is built for a revenue organisation: several roles, a defined process, a forecast that leadership reviews and managers who coach from recorded calls. Outsales is built for the team that does not have that structure yet and needs the work done rather than measured.
How the pricing behaves
Outreach sells per user plus AI credits, quoted rather than published, which means cost grows with headcount and with usage and arrives after a sales process. Outsales publishes both plans, charges no per-seat fee and starts free, which is a different buying experience before it is a different product.
What each one automates
Outreach automates the process around the seller: the cadence, the forecast, the coaching, the mutual action plan. Outsales automates the seller's own decisions: who to contact, what to write, when to stop, what the reply meant. One makes a team legible, the other does some of the work.
The scoring difference
Outreach scores deals: risk, sentiment, forecast accuracy at the opportunity level. Outsales scores people: a buy intent number per contact from email, billing, support and product usage, with deterministic floors so the number behaves like a policy rather than a guess.
Implementation reality
An Outreach rollout is a project with an owner, a timeline and a CRM dependency. Outsales connects a mailbox and starts, which is an advantage for a small team and a limitation for an organisation that needs governance, roles and reporting from day one.
Where Outreach is the better answer
If you need forecasting, mutual action plans, structured coaching or a platform your RevOps team can govern across dozens of reps, Outreach is built for that and this product is not.
What Outsales does
- An Orchestrator reads what came in and decides which worker or skill should run, without a workflow builder
- Every decision it takes is written down in plain English, with the reason, so you can read its work before you trust it
- AI Workers that do a job end to end: follow-ups written and sent, meetings joined and summarised, a Slack message to you when a client writes
- Skills the Orchestrator can reach for: score buy intent, enrich a lead, update the CRM, mark a company lost or customer, ask you when it is unsure
- Lead scoring from 0 to 100 on your own signals: email, Stripe, Intercom, calendar and product usage, with deterministic floors so the number is a policy, not a guess
- Outbound, AI follow-up, lead scoring and an AI writer in one place, sharing one contact record
- Runs on top of Pipedrive, HubSpot, Salesforce or ActiveCampaign, or as your CRM if you do not have one
- Sends from your own inbox (Gmail, Outlook, SendGrid, Resend, SMTP) with daily caps, and stops the sequence the moment someone replies
- Every email written from scratch for the person receiving it, under the brand rules you write in plain English, and never sent with a placeholder still in it
- You set how far each worker can go: full autonomy, approval on the ones that matter, or approval on everything
- Priced on credits, not licences: the CRM, inbox sync and sequences are free forever, and $99/month covers around 45 to 50 contacts run end to end by the AI, with no per-seat fees
Where Outreach is strong
- Deep sales execution: engagement, deal management and forecasting
- Conversation intelligence and pipeline visibility for managers
- Mature, enterprise-grade platform for large teams
Best for: Enterprise revenue teams that need engagement plus forecasting, deal management and conversation intelligence.
The main difference
Outreach is an enterprise sales-execution platform priced per seat for large revenue orgs. Outsales is a self-serve, flat-priced autonomous platform aimed at lean teams who want the AI to run outbound and follow-up. Different buyer: enterprise RevOps vs lean/solo teams.
Choose Outsales if…
- You want one autonomous system for outbound, follow-up, CRM and intent
- You'd rather pay for the work done than for seats and add-ons
- You want to keep your CRM and send from your own inbox
Choose Outreach if…
Enterprise revenue teams that need engagement plus forecasting, deal management and conversation intelligence.
Trusted by salespeople who work at these companies
The system
Not a bundle of tools. One machine.
An Orchestrator reads what came in and decides who should act. Workers do a job from start to finish. Skills are what they reach for on the way. Everything writes to the same contact record, so what one of them learns the rest already know.
The Orchestrator
Every email, payment, chat and meeting goes through it. It decides which worker or skill should run, and writes down why, in plain English. There is no workflow builder to maintain.
Follow-up Worker
Reads the thread, works out when the next one is due, writes it and sends it from your inbox.
Meeting Notetaker
Joins Meet, Zoom and Teams. Records, transcribes and writes the summary onto the contact.
Personal Assistant
Messages you on Slack when a client writes. Reply, translate or archive without leaving it.
Seven skills
Where you work
Cold Email Software
Every message written from scratch for the person receiving it, then sent from your own inbox with daily caps and reply detection.
Sales Follow-up Software
Keep the CRM you have, or run without one. It decides when the next follow-up is due, writes it, and stops the second someone replies.
AI CRM
Contacts, notes and stages kept current by the workers, with every decision written down so you can read its work before you trust it.
Lead Scoring
Every contact scored 0 to 100 from your own emails, payments, chats and meetings, with the reason behind every move.
AI Email Writer
Teach it your brand, your products and the phrases you never want used. Nothing leaves with a placeholder still in it.
Switch one worker on
Connect what you already use and read what it decided by Friday. Start free, no credit card.