AI Instructions
Rules and guidelines the AI follows when generating emails
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Write the rules in your language. AI follows them.
No DSL, no template syntax. You write rules in English. The parser turns them into structured, enforceable constraints — and shows you exactly what it understood.
- Scope rules to org, agent, or specific sequence
- Auto-clarification loop — parser asks if a rule is ambiguous
- Visible parser output — see what the AI will actually enforce
- Negative guards auto-injected for conditional clauses
Plain English → Enforceable Rules
You write English. The parser turns it into structured constraints.
“Use formal tone for enterprise contacts”
company_size > 1000 → tone:formal
P10meeting_booked != true → exclude(topic:pricing)
P20output.length ≤ 80 words (hard cap)
P10Every email validated against your rules before send
Every email passes a pre-send validator. Banned phrases are blocked. Conditional clauses fire on matching contacts only — and explicitly inject negation when they don't apply, so the AI never accidentally mentions what shouldn't be there.
- Banned phrases — hard-blocked at send
- Conditional clauses — if/then matched per contact
- Approved brand mentions — competitor names auto-filtered
- Language coercion — emails always in the contact's language
Banned phrases · blocked at send-time
Conditional clauses · evaluated per contact
🛡 Negative guard auto-injected
DO NOT mention partnerships with Hilton, Accor for this contact.
No email sends with an unresolved merge tag
No customer will ever receive an email starting with "Hi {{first_name}}". The quality validator hard-blocks any draft with unresolved merge tags, broken templates, or missing required context — and queues it for regeneration.
- Unresolved merge tags → hard-block, queued for regen
- Last-viewed guard — never approve an email that changed after you saw it
- Bulk regen requires written feedback (AI learns from corrections)
- Approved emails are protected — bulk regen never overwrites manual edits
Hi {{first_name}}, just following up at {{company_name}}…
Hi Sofia, just following up at Northbridge — quick question about your Q2 roadmap…
Blocked today
14
Sent clean
538
Block rate
2.5%
