At a glance
Reply.io details are based on publicly available information as of September 2026. Always verify current details on their website.
Feature by feature
Read as of September 2026 from both products’ own documentation, line by line. A dash means we could not find it published, which is not the same as it being absent.
The record
CRM record for contacts, companies and deals
Outsales
Reply.io
Sends from your own mailbox
Outsales
Reply.io
Runs on top of an existing CRM
Outsales
Reply.io
Payments and revenue on the contact
Outsales
Reply.io
Product usage signals on the contact
Outsales
Reply.io
Finding and reaching people
Built-in contact database
Outsales
Reply.io
Multi-step sequences
Outsales
Reply.io
Mailbox purchase and warm-up
Outsales
Reply.io
Every email written for the person receiving it
Outsales
Reply.io
The autonomy layer
Decides who to act on, contact by contact
Outsales
Reply.io
A decision log in plain English, with the reason
Outsales
Reply.io
Autonomy you can dial down
Outsales
Reply.io
Buying intent scoring
Outsales
Reply.io
Replies read, classified and routed
Outsales
Reply.io
Calls and meetings recorded and summarised
Outsales
Reply.io
Commercials
Free plan with no end date
Outsales
Reply.io
Priced per seat
Outsales
Reply.io
Pricing, side by side
Outsales
- Manual: free forever, one seat, 2,000 contacts and 300 emails a month
- Autonomous: $99 a month with 200 credits, around 45 to 50 contacts run end to end
- No per-seat fee: adding people does not change the price
- Every product and every integration included in both plans
- 50 AI credits once, with no card, to test the autonomous half
Reply.io
- AI SDR Starter: from $500 a month billed annually, for 1,000 active contacts
- AI SDR Growth: from $1,500 a month billed annually, for 5,000 active contacts
- Enterprise: quoted for large-scale operations
- Unlimited users on every tier: the price follows active contacts, not seats
- Unlimited mailboxes and warm-ups, with deliverability done for you
Reply.io pricing as published on their own pricing page in September 2026. Plans change, so check it before you decide.
What switching from Reply.io takes
Reply is the closest thing in this list to a competing answer rather than a neighbouring tool, because Jason does decide and act. The move is mostly about where the record lives afterwards and which channels you keep.
Effort: Medium
Contacts and lists
ImportsCSV export, with extra columns kept as custom fields
Mailboxes
ImportsReconnect Gmail or Outlook; caps and send windows are set once
Sequences
RebuildSteps and timing recreate quickly; copy is written per contact here
LinkedIn and WhatsApp steps
RebuildNot documented here, so those channels stay where they are
Warm-up and purchased mailboxes
RebuildWarm-up is not part of this product
Outsales vs Reply.io in depth
Best fit
Reply suits a team that wants the whole outbound stack from one vendor: the data, the mailboxes, the warm-up and an agent that runs the campaign. Outsales suits a team that already has the relationships and wants the system to act on what is happening inside them.
How the pricing behaves
Reply prices the AI SDR by active contacts with unlimited users, so cost grows with the size of the audience rather than the team. Outsales charges per contact run end to end, with the manual half free forever and no per-seat fee.
Two agents, two starting points
Jason starts from an ICP and a list: it sources, writes and handles the replies to a campaign it was pointed at. The Orchestrator here starts from your existing contacts and their signals, including billing and product usage, and decides which of them deserves an action today.
Approval modes
Both products let a person stand in the loop, which is unusual and worth crediting: Jason can handle replies automatically or wait for approval, and here you can set full autonomy, approval on what matters, or approval on everything.
What is recorded
The difference that shows up in month three is the log. Every decision here is written in plain English with its reason and a confidence score, which is what lets a team widen the autonomy instead of quietly turning it off.
Where Reply is the better answer
If you need a contact database, purchased mailboxes and warm-up inside the same subscription, or LinkedIn and WhatsApp in the same sequence, Reply covers that and this product does not.
What Outsales does
- An Orchestrator reads what came in and decides which worker or skill should run, without a workflow builder
- Every decision it takes is written down in plain English, with the reason, so you can read its work before you trust it
- AI Workers that do a job end to end: follow-ups written and sent, meetings joined and summarised, a Slack message to you when a client writes
- Skills the Orchestrator can reach for: score buy intent, enrich a lead, update the CRM, mark a company lost or customer, ask you when it is unsure
- Lead scoring from 0 to 100 on your own signals: email, Stripe, Intercom, calendar and product usage, with deterministic floors so the number is a policy, not a guess
- Outbound, AI follow-up, lead scoring and an AI writer in one place, sharing one contact record
- Runs on top of Pipedrive, HubSpot, Salesforce or ActiveCampaign, or as your CRM if you do not have one
- Sends from your own inbox (Gmail, Outlook, SendGrid, Resend, SMTP) with daily caps, and stops the sequence the moment someone replies
- Every email written from scratch for the person receiving it, under the brand rules you write in plain English, and never sent with a placeholder still in it
- You set how far each worker can go: full autonomy, approval on the ones that matter, or approval on everything
- Priced on credits, not licences: the CRM, inbox sync and sequences are free forever, and $99/month covers around 45 to 50 contacts run end to end by the AI, with no per-seat fees
Where Reply.io is strong
- Multichannel sequences across email, LinkedIn, calls, SMS and WhatsApp
- Jason AI SDR option for automated outreach
- Built-in deliverability and email warmup
Best for: Teams wanting multichannel cadences with an optional AI SDR (Jason).
The main difference
Reply.io is a multichannel engagement platform whose AI SDR, Jason, is sold as its own tier priced by active contacts rather than by seat. Outsales is an all-in-one autonomous platform: outbound, follow-up, CRM and intent, on credits, $99/month for around 45 to 50 contacts.
Choose Outsales if…
- You want one autonomous system for outbound, follow-up, CRM and intent
- You'd rather pay for the work done than for seats and add-ons
- You want to keep your CRM and send from your own inbox
Choose Reply.io if…
Teams wanting multichannel cadences with an optional AI SDR (Jason).
Trusted by salespeople who work at these companies
The system
Not a bundle of tools. One machine.
An Orchestrator reads what came in and decides who should act. Workers do a job from start to finish. Skills are what they reach for on the way. Everything writes to the same contact record, so what one of them learns the rest already know.
The Orchestrator
Every email, payment, chat and meeting goes through it. It decides which worker or skill should run, and writes down why, in plain English. There is no workflow builder to maintain.
Follow-up Worker
Reads the thread, works out when the next one is due, writes it and sends it from your inbox.
Meeting Notetaker
Joins Meet, Zoom and Teams. Records, transcribes and writes the summary onto the contact.
Personal Assistant
Messages you on Slack when a client writes. Reply, translate or archive without leaving it.
Seven skills
Where you work
Cold Email Software
Every message written from scratch for the person receiving it, then sent from your own inbox with daily caps and reply detection.
Sales Follow-up Software
Keep the CRM you have, or run without one. It decides when the next follow-up is due, writes it, and stops the second someone replies.
AI CRM
Contacts, notes and stages kept current by the workers, with every decision written down so you can read its work before you trust it.
Lead Scoring
Every contact scored 0 to 100 from your own emails, payments, chats and meetings, with the reason behind every move.
AI Email Writer
Teach it your brand, your products and the phrases you never want used. Nothing leaves with a placeholder still in it.
Switch one worker on
Connect what you already use and read what it decided by Friday. Start free, no credit card.